8. Business & Operations

Manages e-commerce customer support operations through Gorgias, a Shopify-integrated help desk platform.

Strategic advisor that pressure tests business plans, strategies, and communications to identify critical gaps, domain-smart and not nitpicking.

Enables access to legal documents and attorney services via Rocket Lawyer's platform for business and personal legal needs.

Streamlines customer service operations by managing Zendesk Chat conversations and support tickets within business workflows.

Offers strategic coaching to accelerate business decisions and learning by identifying knowledge gaps and delivering candid advice.

Enables Claude to manage Crisp chat support, helpdesk tickets, and customer communications for business operations.

Manages customer interactions including inquiries, returns, and issue escalation across tickets and chat to maintain service quality.

Streamlines customer support management for small teams using Groove's shared inbox platform.

Applies lean system design thinking to streamline research, engineering, and business workflows by challenging requirements, simplifying processes, and accelerating iteration.

Guides users through structured project discovery using JTBD, PR/FAQ, ADR, and Lean Startup to validate assumptions and create implementation-ready specifications.

Locates project design and scope documents when referenced in a project context for efficient team alignment.

Provides multi-perspective analysis to generate expert viewpoints, systematically consult them, and synthesize balanced recommendations for complex business decisions.

Establishes project purpose, operating model, and roles for Hackathon II's Todo Spec-Driven Development, providing foundational context for all project tasks.

Transforms feature descriptions, bug reports, and improvement ideas into structured project plans following industry best practices.

Automates project phase auditing, identifies artifact status (completed, partial, missing), and determines next steps to ensure project progression.

Guides technical decision-making through principles and trade-off analysis, helping to evaluate alternatives and design solutions with lasting principles.

Enforces Hackathon II rules, phases, and evaluation constraints to ensure structured event execution and compliance.

Decomposes project tickets and requirements into actionable task checklists for efficient feature planning and development execution.

Gathers requirements for new features through structured interviews, covering technical, UI/UX, and infrastructure aspects.

Automates creation of GitHub issues to track work items, capturing intent and codebase context without implementation details.

Creates and manages new business rules for operational workflows and policy enforcement.

Enables collaborative multi-agent discussions for technical architecture, product strategy, and project brainstorming through expert consultation.

Analyzes product requirements documents (PRDs) to produce implementation plans, risk assessments, and resource estimates for project execution.

Manages a lightweight backlog of high-value tasks identified during work to support efficient project planning and prioritization.