8. Business & Operations

Manages complex, multi-session work with dependency graphs via the bd (beads) issue tracker, ensuring persistent context across sessions.

Manages WBS-based task planning for Path B and Path C project phases in business operations.

Manages multi-role virtual meetings with integrated task analysis and planning for business operations efficiency.

Enables development and management of ServiceNow Change Management processes including RFCs, CAB, and change approvals.

Assists with HR service delivery processes including onboarding, offboarding, and HR catalog management within ServiceNow HR Service Delivery.

Assists in defining product vision, creating agile roadmaps, prioritizing features using RICE/Kano, and conducting user-centric discovery.

Provides architecture team member roster with specialties and expertise for resource discovery and review requests.

Tracks multi-session work with dependency graphs and persistent context, enabling seamless task management across conversation compaction cycles.

Surfaces procedural, consideration, assumption, and alternative gaps through targeted questions to transform unknown unknowns into known considerations for improved business decisions.

Provides periodic business review and analysis triggered by user requests for summaries, reflections, or weekly progress checks.

Records user trading operations (buy, sell, add, reduce, close) based on specific command phrases.

Visualizes and documents business processes to identify inefficiencies, dependencies, and improvement opportunities through detailed mapping and analysis.

Analyzes team capacity, plans resource allocation, and balances workloads to forecast staffing needs and optimize utilization sustainably.

Creates data-driven business cases to justify investments, quantify benefits, and secure leadership approval through risk assessment and ROI analysis.

Systematically collects, documents, and validates stakeholder requirements to ensure clarity and agreement before development, preventing scope creep and rework.

Plans and coordinates software releases across environments, managing versioning, rollout strategies, and stakeholder communication for seamless deployments.

Guides teams in planning and executing Agile sprints through goal setting, backlog management, and daily standups to maximize productivity and incremental delivery.

Identifies, analyzes, and prioritizes project risks while developing mitigation strategies to maximize success probability.

Estimates project scope, timeline, and resource requirements using bottom-up, top-down, and analogous methods for precise planning.

Manages and visualizes project dependencies across teams and systems to prevent delays and ensure smooth project execution.

Guides teams through structured retrospective meetings to reflect on past work, celebrate achievements, and plan actionable improvements for future iterations.

Creates strategic technical roadmaps that align technology investments, architecture evolution, and infrastructure improvements with long-term business goals.

Manages stakeholder relationships through tailored communication, expectation alignment, and regular engagement to support project success.

Identifies discrepancies between current and desired business states to enable strategic planning for capability, process, and technology improvements.